Recovery corrupted files

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi,

I’m trying to move my videos from my cloud Mirror to another NAS box but it keeps failing

I can play the video without any issue it just I cant move/Copy.

I also cant copy files to another share on same drive.

Is they any app I can use to recover this data

2

Hi @lalajee
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

When attempting to move or copy video files from cloud storage to a Network Attached Storage (NAS) device, issues like permissions conflicts, file system errors, network connectivity problems, or insufficient disk space on the destination can prevent the transfer. In such cases, data recovery applications can be useful tools to recover the inaccessible video files. Free options like Photorec and TestDisk, as well as commercial solutions like EaseUS Data, Stellar NAS data recovery, Recovery Wizard and R-Studio, can scan the source and destination storage devices to recover lost or corrupted files. However, before utilizing any data recovery software, it is crucial to create a backup of the source data to avoid overwriting or further corrupting the files you are attempting to recover. Additionally, reviewing logs and seeking support from the storage device manufacturers may help identify and resolve the underlying causes preventing the successful transfer of video files.

4

There could be several reasons why you’re unable to move or copy the video files from your cloud Mirror to the NAS box. However, without more specific details about the error messages you’re receiving or the exact behavior you’re observing, it’s difficult to pinpoint the root cause.

That said, here are some steps you can try to troubleshoot and potentially recover the data:

  1. Check for Disk Errors
  • Run a disk check (CHKDSK or fsck, depending on your file system) on both the source and destination drives to ensure there are no underlying disk errors or file system issues.
  1. Verify Permissions
  • Make sure you have the necessary permissions to read from the source location and write to the destination location.
  1. Check for Disk Space
  • Ensure that the destination drive has enough free space to accommodate the video files you’re trying to copy or move.
  1. Try Different Copy Methods
  • Instead of using the standard file copy/move methods, you can try using a dedicated file transfer utility or a third-party data recovery tool. These tools are designed to handle large file transfers and can often recover data even in cases where standard methods fail.

Some popular data recovery tools you can consider:

  • EaseUS Data Recovery Wizard (Windows)
  • Stellar Data Recovery (Windows and Mac)
  • R-Studio (Windows, Mac, and Linux)
  • Recuva (Windows)
  • PhotoRec (Windows, Mac, and Linux)

When using these tools, follow the instructions carefully, and select the appropriate options to recover video files from the source location.

  1. Check for Hardware Issues
  • If the above steps don’t work, there might be an underlying hardware issue with either the source or destination drive. In such cases, you may need to seek professional data recovery services, as they have specialized tools and techniques for retrieving data from failing or damaged drives.

It’s always a good idea to create regular backups of your important data to prevent data loss scenarios like this in the future.