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Problem with starting MyCloud EX2 Ultra

After being plugged to the internet, the lights of my new MyCloud EX2 Ultra, with 2 4TB vigital disks WD Red, are red, instead of being blue. ould you please givvve me some advice about solving this problem. This is the second MyCloud EX2 Ultra. The first one had the same problem and was replacced with a new one, which has the same trouble.

@Ihor
You may want to place your topic in this sub-forum. Does your EX2 have OS5?
Latest My Cloud OS 5 Personal & Network Attached Storage/My Cloud EX Series topics - WD Community

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