Problem with .MKV on WD elements play (video problem)... PLEASE HELP

Community Archives WD Elements Play
1

I am realy nooby in WD tec so far, but i have realy anoying problem…

So, i resolve dts-ac3 problem, and that’s done…

Now I have bigger issue… And that’s when I play any .mkv, or .mp4 file on my WD elements play 1tb, picture isn’t going smooth, in fact it is stucking all the time, for a tiny period of time, like, I can watch it but, it drives me insane…

I don’t know hot to say what it looks like in words, but I hope you have the idea…

I tryed to update firmware, done that…

Realy don’t know what to do anymore…

I am sorry for my bad English, but I think we understand eachother…

TY all for help…

Stay safe!!!

2

I have the same problem. Its freezing all the time when i play mp4 movies. I bought a mediaplayer but i can not watch a movie !! what a shame… i want to throw away it if they wont fix this problems with the new firmware… I updated my wd but problem doesnt solved.  In addition i can not play most of the mkv movies. when i click play screen goes black and wd just stuck… even remote doesnt work! so had to take adaptor out… It means my Wd’s 1TB harddsik getting crash…!! What an amazing product i have !!.. ridiculous

3

I think everyone should call this numbers for own country and tell those problems to get new firmware…

http://support.wdc.com/contact/index.asp?wdc_lang=en

afterward i believe they will consider our problems…

4

bottom right on this page says ‘put your lif on it’  :)   yes i put my life on it but then i couldnt reach my life with it :slight_smile:

5

Hi BUddy

Sorry for the late mail, I got a WD elements play on saturday, but as you know some of my mkv files dont have sound. Im playing it through a HD tv HDMI cable via a home threatre. Please how can a I solve the problem with the sound of some mkv movies

thnx

6

iekie_dogg wrote:

Hi BUddy

Sorry for the late mail, I got a WD elements play on saturday, but as you know some of my mkv files dont have sound. Im playing it through a HD tv HDMI cable via a home threatre. Please how can a I solve the problem with the sound of some mkv movies

thnx

Please post the full TEXT output of MEDIAINFO for such a file.

http://mediainfo.sourceforge.net

7

General
Unique ID :
183049560148350201385346430424009905792 (0x89B6101B80C29A5EB03ADB0B61839680)
Complete name :
/Users/dtp02/Desktop/Transformers 2 -Revenge of the Fallen.mkv
Format :
Matroska
Format version :
Version 2
File size :
7.95 GiB
Duration :
2h 29mn
Overall bit rate :
7 591 Kbps
Encoded date :
UTC 2009-09-26 08:37:54
Writing application :
mkvmerge v2.9.7 (‘Tenderness’) built on Jul 1 2009 18:43:35
Writing library :
libebml v0.7.7 + libmatroska v0.8.1
Video
ID :
1
Format :
AVC
Format/Info :
Advanced Video Codec
Format profile :
High@L4.1
Format settings, CABAC :
Yes
Format settings, ReFrames :
12 frames
Codec ID :
V_MPEG4/ISO/AVC
Duration :
2h 29mn
Bit rate :
6 000 Kbps
Width :
1 280 pixels
Height :
534 pixels
Display aspect ratio :
2.40:1
Frame rate :
23.976 fps
Color space :
YUV
Chroma subsampling :
4:2:0
Bit depth :
8 bits
Scan type :
Progressive
Bits/(Pixel*Frame) :
0.366
Stream size :
6.13 GiB (77%)
Title :
Video: x264_L4.1 @ 6000 Kbps
Writing library :
x264 core 68 r1179M 96e2229
Encoding settings :
cabac=1 / ref=12 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=umh / subme=9 / psy_rd=1.0:0.0 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / chroma_qp_offset=-4 / threads=24 / nr=0 / decimate=1 / mbaff=0 / bframes=8 / b_pyramid=1 / b_adapt=2 / b_bias=0 / direct=1 / wpredb=1 / keyint=250 / keyint_min=25 / scenecut=40 / rc=2pass / bitrate=6000 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:0.80
Language :
English

8

Interesting…

According to that, the MKV files doesn’t *HAVE* an audio track.   Did you post *ALL* of the info?

Also, in the future, please post the TEXT output.

I don’t know what or how you pasted, but the formatting is totally screwed up…

9

Eraiserhead wrote:

I am realy nooby in WD tec so far, but i have realy anoying problem…

So, i resolve dts-ac3 problem, and that’s done…

Now I have bigger issue… And that’s when I play any .mkv, or .mp4 file on my WD elements play 1tb, picture isn’t going smooth, in fact it is stucking all the time, for a tiny period of time, like, I can watch it but, it drives me insane…

I don’t know hot to say what it looks like in words, but I hope you have the idea…

I tryed to update firmware, done that…

Realy don’t know what to do anymore…

I am sorry for my bad English, but I think we understand eachother…

TY all for help…

Stay safe!!!

 

 

 

To get back to the original problem with the “unsmooth” video:

Try different HDMI-output settings. This can often fix the problem.

Next problem you then run into is that the player “forgets” the HDMI-setting every time you turn it off.:angry:

greetings

10

I have a solution to this problem, it works with me in 90% cases.

Solution:

If your tv is 1080P resolution, then go to WD menu and setting, video setting, resolution, it should be on AUTO by default, you should put it to the resolution same as your TV(in this case 1080P)!

I hope it helped!

11

NO TV