We have a Ricoh MFP we use in our office, and one of the things we use it for is scanning documents to one of the Server Folders on the DX4000, which is running Windows Storage Server 2008.
The users perform a scan, then select a directory on the DX4000 to scan to (there are 4), then hit “send”.
They go back to their Windows PCs, navigate to the scan folder on the DX4000, and then retrieve/view the document.
The problem is, I can only get the Ricoh MFP to scan with the Guest account active on the DX4000.
I want to completely disable the Guest account on the DX4000, but can’t because of this issue.
I’ve setup a user on the DX4000 through the Dashboard called “Scanner”, and given it read/write permissions to the scan folders on the DX4000.
On the Ricoh side, I’ve entered in the “Scanner” username / password in the Ricoh configuration, and when I test the connection to see if it can authenticate to the DX4000 using the “Scanner” account, it will not connect and says “connection failed”. I’m supplying a screenshot of the Ricoh config page to see if anybody here can make heads or tails out this:
Thanks for any help or insights with this!