PR4100, Unable to set admin password

My Cloud OS 3 Personal & Network Attached Storage My Cloud Pro Series
1

Hi Folks

I have a PR4100 that is misbehaving - I am unable to set an admin password, even after a full factory reset.

I can create an admin password when doing the initial setup but logging in afterwards says there’s no password.

I can create one after the initial setup but it immediately sets the slider to off Password Slider.

I’ve done a quick reset and a full reset and nothing helps - any thoughts would be very gratefully received. There’s no data on the device so happy to do whatever might help.

Many thanks in advance

David

3

@FCRC does your screen look like this?

image

4

Hi

Thanks for the thoughts.

I’ve done the 40 second reset with the paperclip and also the full factory reset from the GUI - same result.

Cheers

David

5

I can’t keep the slider in the on position - it’s off, I choose to set a password (which I do without error) and then the slider automatically goes back to off and says no password is set…

Thanks

David

7

never seen of that before, but the My Cloud uses REST API and Apache Web Server so you may need to do a Full Factory Restore and not just a System Only Restore.

8

Hi again

Having had no joy with the 40 second restore last week I did a full factory restore from the GUI - it took 12+ hours to complete.

I’ve just tried setting the password again and have the same result - however, if I try a simple password it will take it.

I’ve therefore done some playing and found it won’t take a left open bracket ( in the password - the same password without the ( works perfectly - really weird as you can enter a ( in the password field without complaint

Thanks for your help everyone

David

9

I am having the same issue, however I not using a left open bracket, seems to me that there are probably a number of non alphanumeric characters that are not compatible. simple passwords seem to work OK. Not exactly a paragon of safety what with all the ransomware threats about. Come on WD get this thing sorted! We bought the NAS for proper data protection.