Pr4100 Memory showing 16mb instead of 16gb

My Cloud OS 5 My Cloud PR
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I recently upgraded my pr4100 memory from 4gb to 16GB but it’s showing as 16mb instead of 16GB so I put back the other memory in but it’s showing as 4mb instead of 4gb has anyone got a solution to fix this issue?

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Did you have any problems upgrading the memory??? I am still using 4 GB but also want to upgrade to 16 GB. I’m showing 66% memory utilization without doing really anything. Just want to confirm everything went smoothly.

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Yes everything went smoothly It’s just in my case it shows as mb instead of gb

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Thanks I’m glad I’m not the only one they need to release an update to fix this bug

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i ecountered this problem after i had upgraded ram from 4GB to 16GB,it’s appeared 16MB,did you solved it?i want to know

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No mine still says 16mb

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I have the same problem. Curious if there has been any resolution on your end.

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Mine is doing the exact same thing, upgraded to 16 GB crucial ddr3l and it now shows 16 MB of ram with about 4.5% utilization. It seems to work fine otherwise but would be good to know all of the ram is there.

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After todays update this issue appears to be fixed. Firmware 5.29.102 fixed an issue with memory size.

I can confirm that my pr4100 now shows all 16GB.

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Confirmed, Update 5.29.102 fixed this issue.

https://os5releasenotes.mycloud.com/#5.29.102

My Cloud OS 5 Firmware 5.29.102 Release Notes

Version: 5.29.102

Release Date: September 17, 2024

Supported Devices: My Cloud PR2100, My Cloud PR4100, My Cloud EX2 Ultra, My Cloud EX4100, My Cloud Mirror Gen 2, My Cloud EX2100, My Cloud DL2100, My Cloud DL4100, My Cloud (P/N: WDBCTLxxxxxx-10)

Updates In This Release

  • Resolved an error when updating the IP address in the Dynamic DNS feature
  • Resolved an issue related to incorrect Memory Size on Device
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I have the same problem, if anyone has been able to solve the problem. Kindly update any help would be appreciated Thanks :blush:

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Upgrading a computer’s storage drive can involve replacing a hard disk drive (HDD) or solid-state drive (SSD):
• Backup data: Before making any changes, back up your data to a safe location.
• Choose a new drive: Consider your computer model, budget, and storage needs.
• Clone the old drive: To keep your data, settings, and applications, you can clone your old drive to the new one.
• Swap the drives: Remove the old drive and replace it with the new one.
• Format the old drive: If you want to use the old drive for something else, you can format it to erase all data.

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I have the same problem, Kindly update any help would be appreciated Thanks :blush: