PR4100 error

During my absence there has been a power loss and now when restarting the mounted nas can’t be seen by windows, plus the login doesn’t work anymore, how to reset the password without loosing the actual configuration and data?

Thanks

Hi @Excessive4ce,

Please refer to the article of My Cloud OS 5: How to Reset a My Cloud OS 5 Device:
https://support-en.wd.com/app/answers/detail/a_id/29445