I changed two of my HDDs in my WD My Cloud PR4100 and now I get this error message:
“Cloud Account Removed: The data volume has been reformatted on your My Cloud device and your mycloud.com account has been removed. Please sign in again. (Code:1700)”
Now, I can’t login to my cloud account via the NAS backend anymore:
“Something went wrong. Please check that you have an active internet connection and try again. (Error code: 409)”
I can access via os5.mycloud.com though.
- I never used OS3. I just got my NAS this summer and started right away on OS5.
- My firmware is the newest one: 5.17.107 (from 2021/09/09)
- Indexing is done.
- The HDDs are in good conditions. I also did the system diagnosis in the NAS backend
- I’m the only user of my NAS and hence I have admin rights.
- RAID profile is JBOD
I have full acces to all files on all HDDs, but in OS5, I don’t have access to the newest volumes. They are not even listed there. The volumes I can acces via OS5 get updated.
I don’t get it and will appreciate support. Thanks!