Power was lost from the system. Performing file system consistency check. Please wait

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

its been 8 days performing file system check is this normal

2

Hello,

I don’t think that’s normal.

How are the lights on the unit and what’s the model number of your unit?

3

was there any resolution to this? I have been getting this notice for the past 6 hours… it is a My Cloud Mirror 6TB… WDBZVM0060JWT-NESN

Steady blue light… and both hard drives show steady red light.

We recently moved, so the hard drive has not been connected for about 4 months.

4

I have bought My Cloud Ex2 ultra last week and this message happen to me last night. I decided to leave it to next day but as everyones saying it didn’t work. I solved it by myself with these simple steps:

> Do this at your own risk!

1- Unplug the device from the power
2- Remove the disk drive. make it diskless.
3- Reconnect it to the power.
4- While the blue power blinking, reset the device from the reset button behind by holding for 7 seconds or until you see the LEDs in the front goes off then it will start on again.
5- Now the device should powered on with steady blue LED power.
6- Don’t Turn Off! or unplug, bring your hard disk then insert it carefully then quickly.
7- Wait until complete reading. Now you can access the dashboard with the default IP address. Could be: 192.168.0.31
192.168.0.17 or 192.168.0.32. Better to check it form your router.
8- Everything should be ok at this moment just a matter of logging in again to the dashboard.

6

Note that for the lower end My Cloud models like the single bay/single drive My Cloud, which is the general subject of this subforum (My Cloud), one cannot remove the internal hard drive without potentially voiding the My Cloud warranty. Further to remove the My Cloud hard drive from the single bay/single drive units will require removal of the enclosure housing.

7

Hello guys,

In terms of MyCloud gen2 (Firmware Version : 2.30.165), the following steps may save you from the endless waiting.

  1. unplug the network cable,
  2. reboot your device, e.g. unplug/connect power cable or type reboot in concole
  3. wait till the blinking blue light turned into red, then connect the network cable

My 2 cents.
Kent

2 Likes
8

ssh to the device and stop this two processes
wdphotodbmergerd
wdmcserverd

1 Like
9

Connection refused…

10

Is SSH enabled in the My Cloud Dashboard > Settings section? If not one will get a “connection refused” message.

11

That actually worked after 24 hours of waiting :slight_smile:
Thanks!

12

I have the DL4100 and I have had the same issue “Power was lost from the system. Performing file system consistency check. Please wait.”

  1. The power light is constantly flashing
  2. The display screen on the box
  3. The drive lights are solid blue,
  4. There has been some disk activity for a few moment but then nothing
  5. I can’t login into the MyCloud dashboard
  6. I have left it running all day but I still see the same error message

The firmware is 5.26.119

Has anybody found a solution that will work???

Kind regards

Steve

13

I have the same Issue waited for 1 week still showing the same error, as suggested by WD support tried 40sec reset none helped still the 2 disks are showing as solid red and nas light is blue. Now the WD support saying that my drive is faulty and the data is lost :frowning: also I have to check 3rd parties for the data recovery if possible. The device is still under warranty and I had a lot of my personal documents in the drives (4+4=8TB). I was using spanning mode for the discs to get the maximum storage. If anyone have resolved this please help. I tried the mentioned solutions and none of those helped me.

15

My cloud EX2 ultra 8TB (4+4)
P/N: WDBVBZ0080JCH - 20
2 * WD red HDD
The firmware is, My cloud OS 5
Sorry I don’t remember the exact firmware subversion.

17

It would be helpful if you logged into the dashboard to get the exact My Cloud OS5 firmware version, because many firmware versions exist.

I wont get the firmware version since I cant log into the device because it’s showing the power lost error, also after the reset I’m not able to configure the nas since the disc insert phase is not responding just asking to insert disc and press continue, but after sometime it came to the same page, It fails to detect the hdd’s.

You should manually check the hard drives for errors. Don’t trust the dashboard, it omits critical information. If you post the results of the following tests, I can help interpret them.

I ran the smartctl command from an ubuntu box sharing the result. Please have a look. Sorry I cant attach as file since Im new user.

SDA

ubuntu@ubuntu:~$ sudo smartctl -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.0-43-generic] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red (SMR)
Device Model:     WDC WD40EFAX-68JH4N1
Serial Number:    
LU WWN Device Id: 
Firmware Version: 83.00A83
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
TRIM Command:     Available, deterministic, zeroed
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Nov 19 16:48:32 2023 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(50684) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 195) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x3039)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   203   203   021    Pre-fail  Always       -       2808
  4 Start_Stop_Count        0x0032   058   058   000    Old_age   Always       -       42772
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   072   072   000    Old_age   Always       -       20913
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       220
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       159
193 Load_Cycle_Count        0x0032   186   186   000    Old_age   Always       -       42612
194 Temperature_Celsius     0x0022   113   085   000    Old_age   Always       -       34
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%         1         -
# 2  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SDB

ubuntu@ubuntu:~$ sudo smartctl -a /dev/sdb
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.0-43-generic] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red (SMR)
Device Model:     WDC WD40EFAX-68JH4N1
Serial Number:    
LU WWN Device Id: 
Firmware Version: 83.00A83
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
TRIM Command:     Available, deterministic, zeroed
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Nov 19 16:58:58 2023 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		( 2160) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  14) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x3039)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   253   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   207   203   021    Pre-fail  Always       -       2625
  4 Start_Stop_Count        0x0032   057   057   000    Old_age   Always       -       43289
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   072   072   000    Old_age   Always       -       20916
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       221
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       161
193 Load_Cycle_Count        0x0032   186   186   000    Old_age   Always       -       43142
194 Temperature_Celsius     0x0022   114   085   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%         1         -
# 2  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
19

I used spanning mode while configuring the RAID option in the mycloudex2 ultra.

ubuntu@ubuntu:~$ cat /proc/mdstat 
Personalities : 
unused devices: <none>

Unfortunately, both hard drives use SMR technology, which is not suitable for use with RAID arrays. Otherwise, no S.M.A.R.T. errors are evident.

Is there any way that I can read the data from a linux box, by connecting the HDDs directly on the SATA port and recreating the RAID spanning. I’m not sure on this.

21

I missed that part, and thought you had mentioned RAID 1. Unfortunately, spanning mode is the worst option you could have chosen, because when something goes wrong (it always does) your data is most likely toast.

That means I have to go with 3rd party data recovery ? No other options ? :frowning:

23

I am just replying to this as I figured out why my ex2u had a power failure problem constantly the power supply jack that is inside the machine is only pressed on to the connector so far months or years of use it became very lose that the middle pin moves this makes it arch and possibly corrupt something I soldered the pin in place and everything went back to normal no power supply disconnect issues, hard drives are healthy not damaged like the system was saying.
This is a manufacturing issue with a cheap part.

Check the pin in the back power connector does not move around or side to side gently