Power Supply failure messages

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
21

I am having the same problem started today.
Am on version 2.10.310 (firmware update was done 19th october).

Yesterday I had already had a problem with the MyCloud EX2 nog shutting down…
I’m starting to regret buying a WD again (had a MyBook Live before - Disc died), nothing but problems :frowning:

1 Like
22

I am having the same problem started today
my nas my cloud ex4, failed, ps1

is the firmware ugrade the problem???

anybody ??? what says wd?

24

Once I removed the external USB drive (WD 6TB MyBook, USB 3.0) from the NAS it has been stable. With an external drive attached it totally goes haywire. It appears to be an issue, possibly firmware, when the external drive is attached.

25

I have had the exact issue as described here. FW 2.10.310 is loaded. Upon reboot, I got the Power Supply 1 failure message, however all drives and diagnostics report healthy. CPU spikes at 92% with no cloud access or backups running. At times I can access the dashboard, but logging our and trying again, the IP address is unresponsive except to a ping. Interestingly enough, upon a reboot, I can back up the files fine. After this FW update, backup performance seemed consistently speedy, however, dashboard performance is sluggish since the change to the new skin.

I have recently disconnected the external USB, per a recent recommendation, but the power supply message persists. I have change plugs, supplies and both run fine. The message still persists.

I believe that there are bugs in thsi FW and really need WD to retest and provide an update. Till then, I’ll keep hobbling along. I bought this array specifically to NOT think about such care and feeding. Till this current FW was published, it was certainly the proverbial black box. WD, please step up, investigate and issue an update!
Thanks.

26

I believe this issue is tied to FW 2.10.310.

I have FW 2.10.310 and the same issue happened to me. The drive was unresponsive to everything except a ping. After multiple restarts the dashboard loaded and I was able to restore an older firmware (FW 1.04.05)

After restoring the older firmware and recreating the existing share names, everything worked fine.

27

WD say something please!!! this error…

El firmware 2.11.133.0112.2016.
still have troubles

28

Sorry that you are experiencing same issue. It will drive you nuts.

However, I found that once I had access via browser access, shutting down the unit, waiting a few minutes, and repowering seemed to correct everything.

I’ve only seen the error once since posting last time on this thread.

29

thank for reply harley, but in wich part you do the power off??
do you hace the link? i cant find …

saludos

30

I just insert IP address of the NAS in a web browser and execute the browser that IP address. You should see a login screen appear. Hope that works for you as it did for me.

31

WD storage systems are nothing but one problem after another. Why do I keep buying them. No more

32

Support told me that after errors 0036 (File System Check Failed) and 1022 (power supply failure) after we had storms move through with a probably power outage, that I must REFORMAT the hard drive in order to SAVE the COVER… and yes I confirmed the PLASTIC COVER.

Does this make sense to ANY ONE???
I don’t much but this seems like an odd thing to do, and clearly the support people (I had 2 tell me this) maybe don’t have such a good grasp of the English language?

I bought this drive (years ago) with OS 3 - it never worked as a cloud so it just became and a backup drive - and not a very good one. I recently upgraded to OS 5 and the thing actually started to work like I expected it to, but somehow I still want to take a baseball bat to it… reformat the drive to save the plastic cover.

Someone please help me understand!

33

I’m moving all my data off WD. I got a solid state Synology NAS about 6 months ago which has worked much more reliably than WD ever did. It actually works.

34

My WD EX4100 ( 4 drives, 22tb total ) was implemented 3/30/2022. On 10/22/2022 I had two ‘Power Supply Failure’ messages. On 10/29/2022 I have had a hard failure showing ‘Power Supply Failure’. Have totally disconnected, restarted numerous times, on restart it goes through the flashing blue light routine for several minutes, then to solid red light, and I cannot connect via the IP at all. Is it worth replacing the external power supply? Or is this likely an internal failure?

35

Hi, I am having the same problem.
Did you manage to get this resolved?

36

I solved this failure by taking the device off my surge protecgtor strip and going directoy to an outlet. Not the best solution, but it has worked with no more failures.