Thank you for your contribution, but, I shouldn’t have to ignore constantly flashing LEDs, or be without admin access to the device.
2ndly, I’ve already been through the basic troubleshooting, level 1 helpdesk options. NOTHING changes the ‘state’ of the device. Regardless of the LCD message, I have the constantly blinking HDD LEDs.
I don’t know a lot about these units, but I’ve almost 15 years of IT experience under my belt. That means that I understand what should be normal and what isn’t when I see it.
I have almost $1000 invested in a device that WD’s firmware hosed.
I have NO admin access. Did I mention that??
Is WD going to replace the unit for me?? I doubt it. And, even if they did, I’d probably lose every **bleep** file that is backed up on the device. As far as potentially lost files, I’m talking a lifetime of photographic memories as a beginning point, ok?
So, this is me; looking around for a place to safely stash 7TB worth of data, without spending more $$$$, and hoping that I can get it all saved in a different location before this unit totally craps out.
This is unacceptable. WD caused this issue with latest version of firmware. As such, THEY need to RESOLVE THE ISSUE. I did not spend $1000 to sit at my desk and be entertained with flashing blue LEDs. Besides, my time is valuable. $800-$1000 per day, to be concise. I don’t need to be wasting time on issues that I did not manufacture.
Addendum: The ‘soft reset’ has been in place now for over 8 hours. Still have blinking HDD LEDs and an LCD message of "System Rebooting’…my only point of access is through Windows Explorer. Thank God it still works.
I’m considering pulling all HDDs, replacing them with fresh HDDs, and hoping once I return the originals, that the file structure remains untouched and unchanged + the unit ‘state’ has returned to normal. 7TB is a lot of data to find space for on a home network…I do not have enough space available on my other two NAS devices to just offload the files, leaving me with this unit as a boat anchor sitting on the shelf.
Sorry to have unloaded, but this is the reality of the situation. I am thankful for everyone’s input and help. Please do not misinterpret that fact. Very grateful, indeed. Just fed up with having to fight a battle that should have never arisen. I have a life away from this stuff. And, I strongly resent being restricted from living it because of trying to resolve this issue.