My 4tb mycloud keeps turning off after a few hours and can no longer be connected to by my pc, windows tablet or phone every time. I have a wdlivetv on the same network and as long as the livetv device is online the mycloud will stay up.
Things that I’ve noticed that are
the drive will turn off even while I am watching a video or listening to music on anythng but the wd livetv
the only way I can wake up the nas is to turn in my livetv, otherwise the led is not on in the front and trying to get to the web management page times out. Access the drive from any device including from the wd remote access site does not wake up the device.
pausing a video or song being played from the device will keep it on.
I have the latest firmware and nothing if note in the notifcations.
I’m not sure how to fix this and I am really frustrated since the device keeps turning off right when I need it.