Picture but No Sound?

Hello,

I have tried looking around on the internet, but can’t seem to find a solution to my problem. Have also tried a few things myself to no avail. I thought maybe posting here, someone could help.

I have the WD Elements Play 2TB, and all the files I use a .avi or video_ts if copied from a disc. For some reason, some .avi and video_ts files are playing the picture but no sound. I did try converting the file, and while that did work, the movie was so out of sync I couldn’t watch it.

Has this happened to anyone else? Are there any solutions out there for me?

I appreciate your help.

Thanks.

Post the media info of  few of your movies, let’s see:

http://wdc.custhelp.com/app/answers/detail/a_id/2745

Here is the info of two of my files. Cars 2 is an .avi and Jeepers Creepers is a video_ts. Thanks :slight_smile:

General
CompleteName                     : F:\Movies\Cars 2\Cars 2 (2011) DVDRip XviD-MAXSPEED www.3xforum.ro.avi
Format                           : AVI
Format/Info                      : Audio Video Interleave
Format_Profile                   : OpenDML
Format_Settings                  : rec
FileSize/String                  : 1.51 GiB
Duration/String                  : 1h 47mn
OverallBitRate/String            : 2 020 Kbps
Encoded_Application              : AVI-Mux GUI 1.17.8.3, Feb 16 201019:42:50

Video
ID/String                        : 0
Format                           : MPEG-4 Visual
Format_Profile                   : Advanced Simple@L5
Format_Settings_BVOP/String      : 2
Format_Settings_QPel/String      : No
Format_Settings_GMC/String       : No warppoints
Format_Settings_Matrix/String    : Custom
CodecID                          : XVID
CodecID/Hint                     : XviD
Duration/String                  : 1h 47mn
BitRate/String                   : 1 631 Kbps
Width/String                     : 720 pixels
Height/String                    : 304 pixels
DisplayAspectRatio/String        : 2.35:1
FrameRate/String                 : 23.976 fps
ColorSpace                       : YUV
ChromaSubsampling                : 4:2:0
BitDepth/String                  : 8 bits
ScanType/String                  : Progressive
Compression_Mode/String          : Lossy
Bits-(Pixel*Frame)               : 0.311
StreamSize/String                : 1.22 GiB (81%)
Encoded_Library/String           : XviD 58

Audio
ID/String                        : 1
Format                           : AC-3
Format/Info                      : Audio Coding 3
Format_Settings_ModeExtension    : CM (complete main)
CodecID                          : 2000
Duration/String                  : 1h 46mn
BitRate_Mode/String              : Constant
BitRate/String                   : 384 Kbps
Channel(s)/String                : 6 channels
ChannelPositions                 : Front: L C R, Side: L R, LFE
SamplingRate/String              : 48.0 KHz
BitDepth/String                  : 16 bits
Compression_Mode/String          : Lossy
StreamSize/String                : 293 MiB (19%)
Alignment/String                 : Aligned on interleaves
Interleave_Duration/String       : 64 ms (1.54 video frames)
Interleave_Preload/String        : 192 ms

General
Complete name                    : F:\Movies\Jeepers Creepers\VIDEO_TS\VTS_01_1.VOB
Format                           : MPEG-PS
File size                        : 1 024 MiB
Duration                         : 18mn 15s
Overall bit rate mode            : Variable
Overall bit rate                 : 7 843 Kbps

Video
ID                               : 224 (0xE0)
Format                           : MPEG Video
Format version                   : Version 2
Format profile                   : Main@Main
Format settings, BVOP            : Yes
Format settings, Matrix          : Default
Format settings, GOP             : M=3, N=13
Duration                         : 18mn 15s
Bit rate mode                    : Variable
Bit rate                         : 6 485 Kbps
Maximum bit rate                 : 8 000 Kbps
Width                            : 720 pixels
Height                           : 576 pixels
Display aspect ratio             : 2.35:1
Frame rate                       : 25.000 fps
Standard                         : PAL
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Interlaced
Scan order                       : Top Field First
Compression mode                 : Lossy
Bits/(Pixel*Frame)               : 0.625
Stream size                      : 847 MiB (83%)
Color primaries                  : BT.470-2 System B, BT.470-2 System G
Transfer characteristics         : BT.470-2 System B, BT.470-2 System G
Matrix coefficients              : BT.470-2 System B, BT.470-2 System G

Audio #1
ID                               : 189 (0xBD)-128 (0x80)
Format                           : AC-3
Format/Info                      : Audio Coding 3
Mode extension                   : CM (complete main)
Muxing mode                      : DVD-Video
Duration                         : 18mn 14s
Bit rate mode                    : Constant
Bit rate                         : 448 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 16 bits
Compression mode                 : Lossy
Delay relative to video          : 140ms
Stream size                      : 58.5 MiB (6%)

Audio #2
ID                               : 189 (0xBD)-137 (0x89)
Format                           : DTS
Format/Info                      : Digital Theater Systems
Muxing mode                      : DVD-Video
Duration                         : 18mn 14s
Bit rate mode                    : Constant
Bit rate                         : 755 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 16 bits
Compression mode                 : Lossy
Delay relative to video          : 160ms
Stream size                      : 98.5 MiB (10%)

Text #1
ID                               : 189 (0xBD)-32 (0x20)
Format                           : RLE
Format/Info                      : Run-length encoding
Muxing mode                      : DVD-Video

Text #2
ID                               : 189 (0xBD)-33 (0x21)
Format                           : RLE
Format/Info                      : Run-length encoding
Muxing mode                      : DVD-Video

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So I guess no one knows

The second movie, it has DTS, it is not compatible with your device.