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Passports disconnecting

I’m editing my reel and have files scattered across 4 passports. I was working this AM at my office and all was good. I got home, same computer, same drives, same drive letters, same model docking station, different monitor.

I seem to work for about 20 minutes then two of the drives will just disappear, totally stopping my work. I cannot dismount and remount because the system doesn’t even see them.

If I unplug and replug, the system doesn’t see them.

If I move from usb 3 to usb 2 ports the system doesn’t see them.

they don’t show up in Diskmanager as offline.

This is hammering my workflow as the only solution I’ve found is to restart.

Any ideas to a solution?

Hi AndyPost,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Support for Western Digital Hard Drives | Western Digital

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