Passport Ultra disc full

I have a Passport Ultra external drive. And it recently started saying my harddrive was too full or something. There’s not enough space to do a back-up. I’m tech-illiterate and can’t even tell if my computer is being backed up or not. I don’t want to go erasing stuff randomly on my hardrive just to get this thing to work again. Is there a way to select what I want backed up or not, soas to reduce that and get it to back-up what it can? Ugh, please help.

Hello Layla1,

For better assistance regarding managing your backup on Passport Ultra device, you should try contacting WD’s Technical Support.

To Contact WD for Technical Support

The link below will allow you to call support.