I have recently updated the MyCloud single bay to OS 5 and worked fine for a few days.
After a power loss I was not able to access to it neither from PC nor mobile app. I tried to access the dashboard and it was not possible: the page doesn’t load (by the IP number 192.168.1.16 in my case or by clicking “view device webpage”)
I made a 4 second reset and a 40 second reset with no success.
The blue light is steady (“idle”) and I can see the device in the windows 10 network.
So following some suggestions I installed 2 other web browsers, disabled firewall, antivirus, etc. in 2 different computers and also tried with a cellphone and still can’t get access to dashboard to reconfigure it.
I also went through My Cloud but when I click on my device the page is not reachable…
since nothing happens when I plug it directly to my computer through an ethernet cable I think the problem comes with the OS5 (the only change in the WD cloud) so a solution might be “restore” the original OS with a pendrive as I read in one thread but I would like do something else before that.
- Power outlet is working fine and it’s the original cable.
- I also changed the ethernet cable just in case.
- SMB 1.0 features are installed.
I know the device is ok and the data is ok, but since I performed a 40 second reset I need to reconfigure everything through the dashboard.
Thanks in advance