I’ve been playing around with my two MyClouds which I had on different networks. Yesterday, one of them was not accessible (offline) in the desktop app. I ended up moving it to another network and it is still showing offline, but I can access it through the MyCloud webpage. There aren’t many troubleshooting options available here, so I’m not sure if this is a problem with the app or what as I haven’t really changed any settings on my side. Any ideas? Is this happening with anyone else?
@ChuckUS My Cloud Home Device cannot connect or shows offline in desktop application, possible causes are:
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My Cloud Home is not powered on
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My Cloud Home firmware update is occurring
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My Cloud Home has a disconnected or faulty Ethernet cable
- For more information, please refer to My Cloud Home Fast Blinking LED (My Cloud Home: Fast Blinking LED)
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My Cloud Home LED goes directly to solid white when power is applied to the unit
- For more information, please refer to My Cloud Home Solid White LED and Never Blinks at Power On (Solid White LED on My Cloud Home and Never Blinks at Power On)
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My Cloud Home LED is blinking Fast or Slow and not solid white indicating a ready state
- For more information, please refer to Answer ID 18042: My Cloud Home Front LED Blinking Behavior
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My Cloud Home has an internal hard drive failure
For more information, please refer this link: WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
