Can see My Cloud Home on Desktop but cannot see on browsers nor mobile devices

[apivut]

Hi, can anyone help me? I can access My Cloud Home on my laptop (shows up as one of my drives) but I cannot access it via browsers nor mobile devices. It keeps on saying “Your my cloud device might be offline or rebooting. Checked that it’s plugged in…”. It used to work on both ends. Thanks. Apivut

[dashdan]

There’s a few of us having this issue at the moment.

Cannot connect to My Cloud

I gave up waiting. Transferred all my data onto unused HDD space within my PC, undertook a complete reset which meant it took hours to delete all the data, now I am transferring everything back. Seems to be working fine. I can’t remember if I’m not on the most recent firmware version. Looks like I am…