WD Community

My Cloud Home Offline

Hi,

My cloud home has been working pretty well since the time i bought it. But last 3 months i hadn’t used it much. And when i try to use it now it shows as offline on my laptop & phone.

I also tried restarting by pushing the buttons behind for 15 secs, the front LED is stable and both the lights behind next to the LAN port are light up.

i tried the afb (doesnt work) and smb (device does not exist) method both unsuccessful.

Please help me out.

P.S. I use a Mac and Windows laptop

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.