WD Community

Not Working -Changing a Password in Admin Dashboard

Greetings,
I bought a Western Digital MyCloud EX2 Ultra 6 months ago. I recall when I first tried to change a User password back then it didn’t work so I assumed the User had to select “forgot password” to change it. Since then I read that I should be able to do the following but it still doesn’t work:

Use the following steps to add or change the password for a user account.
1. Click Users.
2. In the left pane, select a user name.
3. In the Password field, click  to activate the Password option, if not already activated.
4. Click Configure.
5. Enter a password in the Password field.
6. Enter the same password in the Confirm password field.
7. Click Apply.

Firmware version: 2.30.165
Does anyone have any ideas?

Instead of posting your question under My Cloud you will probable get a better answer if you post it under the EX2 discussion forum,
http://community.wd.com/c/network-attached-storage/wd-my-cloud-ex2

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.