Not showing on network

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Dropped WD Support a line about this problem ten days ago but no response as yet; perhaps the WD Community can help?

I set up my new 4TB and everything was working fine.

Now, for some reason the device does not appear as a network location on either my W8 PC or W7 laptop.

If I type \WDMyCloud in the Run dialogue (on either PC or laptop)  then:

  • WDMyCloud will appear as a network location but only one of the six shares is visible
  • some of the folders in that share have a large ‘X’ superimposed over the folder icon and the folders themselves are not accessible.
  • The only folders that don’t have the ‘X’ and are accessible are Documents, Music, Pictures, and Videos.
  • Also I get the Sync Status yellow triangle Warning icon in the status bar at the bottom of the Windows Explorer window.

Blue light on the front of the device is on steady; network light on the back is green steady. No other lights.

WD My Cloud UI not available in the browser.

WDMyCloud.com not accessible from the browser - “Oops! Google Chrome could not connect to 192.168.0.13”

Any ideas anyone?

2

I experience exactly the same behaviour on Win7 as I do on Win8.

The only share shown when I type \WDMyCloud is the one associated with my user name when I set up WDMyCloud initially.

When I type the IP address in the browser or Windows explorer I get the “not found” error.

3

If you type  https://www.wd2go.com (after the login page) you see the “My WD Devices” page.

I only have one so I click on it and get the following error “Oops! Google Chrome could not connect to 192.168.0.13”

Blue LED on the device is normal.

4

If you’re on a local network then you dont need to be using wd2go.com site.  Only use it when you need to access it remotely.  If you want to access the dashboard / ui of the my cloud, just type:  http://wdmycloud/ in the browser. If you want to access the shares, you can map the drive or open it through explorer.

5

When I try to get to the dashboard I get “Oops! Google Chrome could not find wdmycloud”

6

Did you rename the my cloud? If not, you have to type the link as exactly as I have provided (or just click on it) on my previous post.

7

I did not rename the my cloud. Clicking on the link you gave results in the Oops error I mentioned earlier.

It’s odd that the my cloud doesn’t appear as a network device in Windows explorer until you type \WDMyCloud, and then only the share associated with my user name appears.

8

Try with different browser or flush your dns.

Open command prompt and type out each line followed by [enter]:

ipconfig /release

ipconfig /flushdns

ipconfig /renew

Also try rebooting the drive.

9

I tried ipconfig etc without success.

I wanted to reboot the my cloud but without access to the UI didn’t feel comfortable simply unplugging it.

In the end I felt I didn’t have much choice so I followed the instructions in the manual (Appendix B: Troubleshooting p.122) and unplugged the network and power cables, waited 30s and connected them up again. The result is everything’s back to normal.

I don’t really like the reboot option and would prefer to know why I encountered the problem in the first place, but I suppose that’s a question for another day.

10

StevieG08 wrote:

I tried ipconfig etc without success.

I wanted to reboot the my cloud but without access to the UI didn’t feel comfortable simply unplugging it.

In the end I felt I didn’t have much choice so I followed the instructions in the manual (Appendix B: Troubleshooting p.122) and unplugged the network and power cables, waited 30s and connected them up again. The result is everything’s back to normal.

I don’t really like the reboot option and would prefer to know why I encountered the problem in the first place, but I suppose that’s a question for another day.

    • *> If you have enabled SSH login into it via putty or terminal and after user and pass type “reboot” and enter, it will reboot in an acceptable way.