The HDD never worked properly, still under warranty, finally got round to sending it back to WD.
WD sent me another after placing a hold/charge against my credit card payable after 30 days if I haven’t returned the defective one.
The one they sent me was also broken, (see my previous post), its been two weeks since they said they’d send another, still nothing arrived and no email/phone call from WD.
I have just emailed WD to point this out and thought I should share this with the community here.
Has anyone else had this problem, were you charged, did you have a satisfactory outcome?
Does anyone from Customer service monitor this forum?
Hi I had one of my raptor drives go. I did a advanced RMA they took my credit card number I had the new drive in 4 days and it has run well since. It took me lol 25 days to return the old drive and there never was a charge on my cc.
@ Camelrider Question Has anyone else had this problem, were you charged, did you have a satisfactory outcome?
my answer I had the new drive in 4 days and it has run well since. Sorry I don’t work for WD so I can not give any other information but what my experience was. What does the TS stand for tunnel syndrome or ??
