"No USB device connected" in WD Discovery, but drive usable through Windows Explorer

I just installed the software for my new WD Passport 4TB. After installing and updating, WD Discovery tells me “No USB devices connected”, and the WD Security and WD Drive Utilities applications tell me “Attach a supported WD drive”.

The strange part is, I can see the drive in Explorer, and I can copy files to and from the drive. The drive itself seems fine, but none of the WD applications can tell it’s attached.

I’m running Windows 10.

I’ve run through all the troubleshooting available through the WD knowledgebase with no luck.

I am having the same problem with my new WD Easy Store 4TB. I have updated and can see it in my files also but get the same messages. I have a new Dell desktop running Windows 10

Hi,

Did you do WD Setup? That is software on the drive. It prepares the local software to recognize the drive. Is this drive from WD or some vendor who might not have latest versions.

You may need to open a Support case. Click on Support at the top of the website.

Cliff

I ran “WD Discovery” from the drive, which is what the users guide said to do. At first it recognized the drive, but once the latest version was installed from the internet and I rebooted the computer, it’s no longer visible to any of the WD apps, but is accessible through explorer.

Thanks for the tip on the support ticket, I’ll give it a try. I was hoping support would provide a reply to my post though, since their current knowledgebase wasn’t helpful, and having a searchable solution is easier for anyone else with this problem.

Same issue here on a passport 3TB. If I can’t get it resolved it goes back. I was after the apps. I did submit a support ticket. but its nice to know I’m not alone. Windows 10. bitdefender turned off in install.