My discovery does not recognize My Passport

Hi, I’ve bought a WD My Passport 4TB that is not recognized by the newest My Discovery program. When I installed the My Discovery provided on the WD My Passport everything was fine, however, on the website there is a newer version of the My Discovery, so I downloaded and installed it.

In My Discovery I can see the following: “If you have a USB device please connect it”, however, my device has been already connected - I can see it under the windows and I can use it, it only does not seen in My Discovery. I tried to reinstall My Discovery and restart my computer but it hasn’t worked.

Any suggestions? Thank you!

Hi gezakis,

You may follow below article to completely remove WD Discovery from your PC and reinstall updated version of WD Discovery (Version: 3.2.256) from Support link.