My discovery does not recognize My Passport


#1

Hi, I’ve bought a WD My Passport 4TB that is not recognized by the newest My Discovery program. When I installed the My Discovery provided on the WD My Passport everything was fine, however, on the website there is a newer version of the My Discovery, so I downloaded and installed it.

In My Discovery I can see the following: “If you have a USB device please connect it”, however, my device has been already connected - I can see it under the windows and I can use it, it only does not seen in My Discovery. I tried to reinstall My Discovery and restart my computer but it hasn’t worked.

Any suggestions? Thank you!


#2

Hi gezakis,

You may follow below article to completely remove WD Discovery from your PC and reinstall updated version of WD Discovery (Version: 3.2.256) from Support link.