No Back Up - Passport

I am not able to backup files on Passport 2TB. It just shows message that it has stopped working and wither close the program or check on line for a solution which does not do anything.

Hello,

What backup software are you using?

If you are using WD Smartware or WD Backup I recommend uninstalling it and reinstalling it.

WD backup I will try that

Well uninstalling and reinstalling did not work