I recently bought one of the old school, single drive My Cloud’s, and as per the suggestion of many I used the Terminal/SSH on my Mac to turn off both My Cloud’s thumbnailer and indexing. A brief overview of the steps I took are layed out in this step by step:
NOW, since doing this everything has worked out more or less OK. I’m able to connect my phone and various computers to My Cloud with little issue. The only problem is I keep all of my music on the My Cloud, and when I try to play it none (and I mean NONE) of my album’s artwork shows up in iTunes. Same story in the phone iOS phone app.
I tried loading the same music in to iTunes from my laptop’s local hard drive however and the artwork shows up without issue.
My question is…could this behavior be a result of turning off the thumbnailer or indexing? If so, is there a workaround to get my album artwork to display? To be clear all I did to load my music files from My Cloud was go to the drop down in the upper left corner of iTunes and then select “WDMyCloud” as opposed to “This Computer”.
I also noticed that when I’m playing from “This Computer” that I have the option to remove any tracks from iTunes, but I don’t seem to get that option when WDMyCloud is chosen as the source. A bit confused as to how all this works…
The thumbnailer creates thumbnails for use by the WD remote access apps.
Your problem sounds like an iTunes library problem, but I don’t use iTunes, so I can’t be sure. Search the forum for iTunes; there are quite a few threads discussing it.
As the previous poster indicated, disabling the “thumbnailer” services in the My Cloud affects the mobile apps NOT how iTunes may display album/media artwork.
Typically people have problems with iTunes media that they copy to the My Cloud because they didn’t properly copy over all of the iTunes folders, rather they copied over just the media folder. ITunes stores certain media information outside of the main media folder. The next issue is the need to change the iTunes Media Library location from one’s local hard drive to the My Cloud. Do an internet search or a forum search on this site and you’ll find many posts detailing how to move iTunes media library to an NAS. Here are two examples:
Next, iTunes may not embed artwork into media files that support embedding of artwork. If this is the case one can use a metadata tagger (for example the free MediaMonkey (http://www.mediamonkey.com/) or MP3Tag (http://www.mp3tag.de/en/)) to embed artwork and other metadata into the media file so streaming clients and or the Twonky media server embedded within the My Cloud can access that metadata.
