WD Community

Newbie ? - Deleting Files - PLEASE HELP

Hello,

I am in need of HELP. 

I just purchased a WD My Cloud Mirror, I copied all my photos , videos, etc…from my computer onto the WD My Cloud Mirror.

I am a bit confused as to how this device works.

First of all, I wanted this device, so, I could store my photos, videos etc on the WD My Cloud Mirror and clear (delete) those files OFF MY COMPUTER.

If I do that…will the files that I copied onto the WD MY Cloud Mirror also be DELETED?

Did I purchased an incorrect device??

THANK YOU SO VERY MUCH!!!

No, if you delete them from your computer they won’t automatically be deleted from your Mirror device. But pardon my directness, I am not sure if the Mirror is the right device for you. I mean it is a NAS device which may be a bit complicated for non-technical folks. You could have simply bought an external USB hard drives if all you wanted was to move your data off of your computer. Mirror does a lot more than the simple functionality of an external hard drive by providing you network-wide access to that drive (from any computer in your home/offce network) plus there are also ways to get the data from outside your home - but that might require a few steps that may be a bit challenging depending on your comfort level with computer networking.

If all you need is a drive to move your data off of then WD’s lines of My Book ( http://www.wdc.com/en/products/external/desktop/ ) and My Passport drives ( http://www.wdc.com/en/products/external/portable/ ) are excellent options.

1 Like

Thank you so much for replying! 

You are correct, this is NOT the device for me!!

It has eaten all of my monthly allowed bandwidth in two days. 

I need to delete all my information off the device and return it to Best Buy.  They sold me a product, that does not fit my basic need of saving my photos and videos.

Please tell me what I need to do before I return this device. Total Factoy Reset? Device Formatting? 

How do I deactivate my “cloud” and the phone that I hooked up to the cloud.

THANK YOU!!!

I am not sure why your monthly bandwidth was used up by the cloud - unless you are downloading something deliberately, the device shouldn’t be using up your download quota at all. That is not how it works. But anyway, read on to remove the data you already have copied on the device.

Best way to ensure that you get all the data wiped from the Mirror’s drives is by doing a drive format, which you can initiate from the dashboard. Please refer to Mirror’s manual PDF ( http://www.wdc.com/wdproducts/library/UM/ENG/4779-705122.pdf ) to see how to get to the dashboard from your web browser. Once you have logged in to the dashboard, go to Settings tab from the tabs on top, then go to Utilities section and under Format disk make sure All Volumes from the dropdown is selected and then click the Format Disk button. This of course should be AFTER you have copied all your data elsewhere before wiping it from the drive. The format could take a very long time (upto 24 hours) depending on how big your drives are but let it finish and once it is done, you can then simply shut down the Mirror from the dashboard or just pull the power cord. As far as deactivating your cloud, well, once the device is turned off your cloud is gone for good. Nothing else needs to be done.

1 Like

the device shouldn’t be using up your download quota at all <<

Then how do the files, data, etc…get onto the “Cloud”?

I think it eat my bandwidth, uploading my files to the “Cloud”.  ???

So, if I turn off the device the Cloud account is deactivated?  What happens in a power outage?

I’m in the process of formating the device now, yes…it’s taking HOURS.

After that should I do a Factory Reset?

The data never gets “onto the Cloud” - the data being accessible from anywhere in the world via the Internet is referred to as being on the cloud. When you are accessing it from outside your home - the cloud aka the Internet brings the data to you anywhere you have Internet access. The data stays put on the drive. It does not automatically get copied somewhere else on the cloud…not unless you have explicitly setup something like a dropbox account and set your Miror’s data to be backed up on the dropbox. Even then that would be a data upload, not download. Most ISPs don’t count data upload against your bandwidth quota, if you even have a quota - most Internet provider plans in US today don’t have quotas but yes, a few do. In any event, the data does not automatically get copied somewhere - it stays on the drive…and when you access it from say outside your home, then and only then any data transfer takes place. Nothing happens on its own.

Once you turn off the device, technically your cloud account doesn’t get deactivated but it becomes defunct…there is no device and hence nothing to reach to from the outside world (I mean outside your home). If you had a power outage at home, your personal cloud becomes disappears. Think of “cloud” as simply a generic term to mean data somewhere on the Internet. If the device loses power, the data cannot be accessed from anywhere - same as if you unplugged it.

After drive format is done, a factory reset is a good idea. The reset (using a small pin inserted into the hole in the back - see the manual for more detailed instructions) basically wipes all the settings, including your email address, etc. that you may have provided during setup time. Then it’s all clean as new.

If this helps you, please click the star under the username on the left of this post to give me a kudo. You can also mark this post as the solution.

1 Like

I am looking for a backup solution that will back up my hard drive continually in real time and not delete files from the back up if someone accidentally or purposely delete files from the hard drive being backed up. What do I need?

MW4GVD wrote:
I am looking for a backup solution that will back up my hard drive continually in real time and not delete files from the back up if someone accidentally or purposely delete files from the hard drive being backed up. What do I need?

That’s likely not going to be easy to find. You are looking for a backup tool that will add files in real time but not delete or update…that’s a very contrary functionality you are looking for. But you can check on Google.

I think what I might want has been referred to as write-once read many (WORM). I have files that many people touch and can delete accidentally or purposely. I want them not to be able to delete a file permanently. does Western Digital make something like this? The reason I’m posting this question to you is because you referenced above that files will not be deleted off of the hard drive if they are deleted off the computer. Maybe I misunderstood.

It sounds to me a bit like how WD’s Smartware software should work, although the term “immediate” in when the file would get copied across to the secondary media is open to question. SW does have a continuous backup setting (by default), but it is somewhat notorious for having some files sitting forever as “pending back-up” depending on file size and accessability.

But any file that does get copied by the software to the MCM (which comes with the software as standard) will not be deleted if it is deleted from the original computer. You can also set multiple versions to be stored, but of course that is finite in number so a very much revised file may not be fully available in all forms back to its original creation.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.