WD Community

New WD drive missing SMART attributes

Hello i recently got a new WD drive through RMA and it shows only 4 SMART attributes and power on hours is unknown. I read somewhere that its hidden in the firmware. i was wondering if i could access these attributes somehow to know if my is failing in the future.

Hi dbz4,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.