New PiDrive is only showing 500GB


#1

I have a shiny new 1TB (as marked) PiDrive that is only showing as 500GB of total space.  I’ve looked at it in fdisk and parted on the Raspberry Pi and in Windows 7.  Trying removal of any existing partitions still only shows 500GB of space.  Am I missing something or do I have a mismarked drive?  If it’s a mismarked drive, how do I go about getting it replaced?


#2

terry1769 wrote:

 If it’s a mismarked drive, how do I go about getting it replaced?

Where’d you buy it?


#3

Bought directly from the WD store


#4

Having the same issue. Started trying to setup an image on the drive when I noticed it. Gparted also shows 465GB. Ordered direct from WD.

~$ dmesg | tail -n20
[11605.142971] usb 2-1.1: Product: My Passport 07BA
[11605.142975] usb 2-1.1: Manufacturer: Western Digital
[11605.142979] usb 2-1.1: SerialNumber: (deleted)
[11605.144062] usb-storage 2-1.1:1.0: USB Mass Storage device detected
[11605.144301] scsi10 : usb-storage 2-1.1:1.0
[11606.142099] scsi 10:0:0:0: Direct-Access WD My Passport 07BA 1007 PQ: 0 ANSI: 6
[11606.142537] scsi 10:0:0:1: Enclosure WD SES Device 1007 PQ: 0 ANSI: 6
[11606.148929] sd 10:0:0:0: Attached scsi generic sg2 type 0
[11606.149301] scsi 10:0:0:1: Attached scsi generic sg3 type 13
[11606.149911] sd 10:0:0:0: [sdc] 976707584 512-byte logical blocks: (500 GB/465 GiB)
[11606.150909] sd 10:0:0:0: [sdc] Write Protect is off
[11606.150920] sd 10:0:0:0: [sdc] Mode Sense: 47 00 10 08
[11606.151912] sd 10:0:0:0: [sdc] No Caching mode page found
[11606.151920] sd 10:0:0:0: [sdc] Assuming drive cache: write through
[11606.208686] sdc: unknown partition table
[11606.211686] sd 10:0:0:0: [sdc] Attached SCSI disk
[11606.355323] ses 10:0:0:1: Attached Enclosure device
[11701.131536] JFS: nTxBlock = 8192, nTxLock = 65536
[11818.363655] sdb: detected capacity change from 4025483264 to 0
[11823.940654] usb 1-1.1: USB disconnect, device number 6

#5

@willister

don’t post your serial number … that’s your warranty


#6

I also have a mis-labeled 500GB PiDrive.

Oct 3 10:05:36 sandra kernel: usb 5-3.4: New USB device found, idVendor=1058, idProduct=07ba
Oct 3 10:05:36 sandra kernel: usb 5-3.4: New USB device strings: Mfr=1, Product=2, SerialNumber=5
Oct 3 10:05:36 sandra kernel: usb 5-3.4: Product: My Passport 07BA
Oct 3 10:05:36 sandra kernel: usb 5-3.4: Manufacturer: Western Digital
Oct 3 10:05:36 sandra kernel: usb 5-3.4: SerialNumber: <REDACTED>
Oct 3 10:05:36 sandra kernel: usb-storage 5-3.4:1.0: USB Mass Storage device detected
Oct 3 10:05:36 sandra kernel: scsi host17: usb-storage 5-3.4:1.0
Oct 3 10:05:37 sandra kernel: scsi 17:0:0:0: Direct-Access WD My Passport 07BA 1007 PQ: 0 ANSI: 6
Oct 3 10:05:37 sandra kernel: scsi 17:0:0:1: Enclosure WD SES Device 1007 PQ: 0 ANSI: 6
Oct 3 10:05:37 sandra kernel: sd 17:0:0:0: [sdg] Spinning up disk...
Oct 3 10:05:43 sandra kernel: ......ready
Oct 3 10:05:43 sandra kernel: sd 17:0:0:0: [sdg] 976707584 512-byte logical blocks: (500 GB/465 GiB)
Oct 3 10:05:43 sandra kernel: sd 17:0:0:0: [sdg] Write Protect is off
Oct 3 10:05:43 sandra kernel: sd 17:0:0:0: [sdg] Mode Sense: 47 00 10 08
Oct 3 10:05:43 sandra kernel: sd 17:0:0:0: [sdg] No Caching mode page found
Oct 3 10:05:43 sandra kernel: sd 17:0:0:0: [sdg] Assuming drive cache: write through
Oct 3 10:05:43 sandra kernel: sd 17:0:0:0: [sdg] Attached SCSI disk

Like Terry1769 here, how do I get the correct drive?  I want to use this for my media center!


#7

I tried running the following from someone that had a similar problem with a 1TB drive showing up as 500GB

dd if=/dev/zero of=/dev/sdc iflag=nocache oflag=direct bs=4096

and it completed after 500GB (and 13.25 hours…). Still in the same boat as before. I’ll probably just contact WD in a few hours if I can’t make any progress and see what they say.


#8

Same issue. Have tired:

Accessing it in: WIndows 10, OSX El Capitan, Ubuntu Mate, and Raspbian.

Tried multiple partition tables for the heck of it.

My guess is that this is some sort of driver issue. I came across a few other drives that didn’t read correctly due to bad drivers. 


#9

Can’t be a driver issue.  You’ve used multiple OSen (Windows, MacOS X, Linux), which have three diferent drivers that confirm to USB Mass Storage specs.  So it’s not the drivers, it’s the drive.  Ether the drive’s firmware is off, or someone slapped 1TB stickers on 500GB drives.


#10

STrRedWolf wrote:

Ether the drive’s firmware is off, or _ someone slapped 1TB stickers on 500GB drives _.

that would be embarrassing 


#11

I ordered the kit late last week and was fearing the worst today when it arrived after reading this thread.

I initially connected it to my Windows desk top PC and checked in disk management and it was OK reading as a 1Tb drive.

So this looks like an issue with only some of the current stock I guess.

I have now connected it to a Pi 2 and transferred the root storage from the SD Card to the drive which is working as expected.

Hope you guys get to the bottom of the problem and get your drives fixed.


#12

having the same issue - drive is showing up as 500GB. way to go, WD.


#13

Problem was resolved by the very nice folks at WD Labs.  They read my post here and contacted me to send a new drive.  

I’m very glad I went with WD  :)


#14

I was also contacted about a replacement drive and received my replacement this morning. New drive shows up as 1TB! Thanks majorglory for handling things!


#15

Emailing support. Good thing they are aware of this and are helping us.


#16

Was there any explanation of what the issue was ?

or is that under wraps ?


#17

Nope, no word on what may have been wrong.


#18

I was also contacted, and overnighted a drive.  After some address goof-ups on my end, I now have a new drive, and I’ve sent the old drive back.

Now to test it out.  Opening the seal, hooking up one end of a USB3 cable to my main Linux box, starting the log monitor…

tygris@sandra ~ $ sudo tail -f /var/log/syslog
Oct 8 21:52:43 sandra kernel: usb 3-3.1: new SuperSpeed USB device number 6 using xhci_hcd
Oct 8 21:52:43 sandra mtp-probe: checking bus 3, device 6: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3.1" 
Oct 8 21:52:43 sandra mtp-probe: bus: 3, device: 6 was not an MTP device 
Oct 8 21:52:43 sandra kernel: usb 3-3.1: New USB device found, idVendor=1058, idProduct=07ba
Oct 8 21:52:43 sandra kernel: usb 3-3.1: New USB device strings: Mfr=1, Product=2, SerialNumber=5
Oct 8 21:52:43 sandra kernel: usb 3-3.1: Product: My Passport 07BA
Oct 8 21:52:43 sandra kernel: usb 3-3.1: Manufacturer: Western Digital
Oct 8 21:52:43 sandra kernel: usb 3-3.1: SerialNumber: (REDACTED)
Oct 8 21:52:43 sandra kernel: usb-storage 3-3.1:1.0: USB Mass Storage device detected
Oct 8 21:52:43 sandra kernel: scsi host11: usb-storage 3-3.1:1.0
Oct 8 21:52:44 sandra kernel: scsi 11:0:0:0: Direct-Access WD My Passport 07BA 1012 PQ: 0 ANSI: 6
Oct 8 21:52:44 sandra kernel: scsi 11:0:0:1: Enclosure WD SES Device 1012 PQ: 0 ANSI: 6
Oct 8 21:52:44 sandra kernel: sd 11:0:0:0: [sdc] Spinning up disk...
Oct 8 21:52:50 sandra kernel: ......ready
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] 1953458176 512-byte logical blocks: (1.00 TB/931 GiB)
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Write Protect is off
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Mode Sense: 47 00 10 08
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] No Caching mode page found
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Assuming drive cache: write through
Oct 8 21:52:50 sandra kernel: sd 11:0:0:0: [sdc] Attached SCSI disk

Yep, that’s more like it. Now to mask the over-bright white light and simplify my Kodi setup (aka BBF Mobile Broadcast Unit).  Where did I put those cases I gutted…


#19

My PiDrive is also only showing 500GB. Who do I get in touch with to correct?


#20

Hi everyone,

Engineering has validated a software fix for this issue.  If your PiDrive is reporting an incorrect capacity (500GB vs 1TB), please download and extract the attached zip file to a Windows computer, and run “WD Drive Capacity Restore.exe” with the affected drive connected.

If you’re downloading via Chrome, your download might be blocked due to this being an “uncommon” file.  If so, please click the “Keep” button to proceed with the download.

Please let me know if you need further help, or if this tool does not work for you!

WD Drive Capacity Restore.zip (1.5 MB)