I recently purchased a 2TB My Cloud NAS. I currently own the same device on my network. I decided to rename the first My Cloud “wdmycloudone” (WD My Cloud One) to prevent any conflicts. The new NAS I tried to rename “wdmycloudtwo”. Unfortunately it did not rename the device. What it did do was to create a folder with that name. Now, when I try to access this folder, it wants network credentials. I have no idea what credentials it is looking for. I have already gone into control panel/administrative tools/local security policy (run as administrator)/local policies/security options/ then disabled “accounts: limit local account use of blank passwords to console logon only”
I’m not sure if this fixed anything or not. When I tried to access the folder again it still asked for the credentials. How do I find the credentials or haw do I disable this pop-up box?
If you have tried all the My Cloud User Names and Passwords then I suggest you try your Network User Name and Password. See example image below. Click on, tap or activate image to enlarge it.
I do appreciate the response. I tried both network passwords on my NetGear router, but neither of them worked. I’m going to try changing the name back to WDMYCLOUD and see if that will remove the particular folder. The good thing is that the new NAS is completely empty, so I won’t run the risk of deleting anything. Thanks!
Well, I finally got this drive to work. I had reset it to factory three times until I realized I didn’t need to assign a password to it. That is what was causing the problems. Each time I reset it and renamed it, it would add a network folder that was password protected. Couldn’t even delete the folders. I finally set it up w/o password and it worked fine. Then I had to go into “Dashboard” to remove all of the other folders. Now everything is right in the world.
Has anyone else had problems with passwords? Should I be concerned about it not having a password? Could someone gain access through my router if they knew the ip address?
I’m not sure that I understand the problems you are having. It sounds as if you may not be understanding how the device is supposed to work and be accessed. If you haven’t already, it may be worth downloading and reading the User Manual.
IMHO, the best way of setting the device up is not to use the WD setup tool, but simply to use the Dashboard setup method, as explained in the ‘Getting Started Using the Dashboard’ section of the User Manual. This is the ‘Mobile Devices’ method shown on the ‘Quick Start Guide’ that came in the box with the device.
You create a username (given name/family name), and give a password. When you log in after that, either to the Dashboard, or to get access to the file server, you use your given name and the password.
To access the file server shares in Windows, you need to connect using this given name/password combination FOR ALL SHARES, due to a limitation of Windows; it won’t allow you to use different credentials on the same NAS device.
Changing the device name should not add any folders/shares. However, it may add a network file device. The operating system should determine that the network devices have changed, and update the network view. You can do a refresh on the network view, which ought to sort out the changing device name.
You say tomato, I say tomahto. I said network folder, you say network file device. same thing. As far as “mobile Devices” method shown on Quick Start Guide, If you are talking about the blue card that came in the box, it shows My Cloud as the third step in setting up the NAS. Anyway, its all moot because I did set it up using the “dashboard”. Thanks for your input and suggestions.
I don’t know what documentation came supplied with your device, but
shows the use of a browser and http://wdmycloud or http://wdmycloud.local to access the Dashboard to set the device up for ‘Mobile Devices’, as opposed to the setup path for ‘Client Computers’, which uses the online setup tool.
I much prefer the Dashboard setup, as it is all that is needed, and the user learns stuff about how the thing works, rather than having a tool do it, only for the user to be utterly stumped when it goes wrong (as it seems to, judging by the number of threads asking for setup help)… And the user manual is pretty good at describing how to use the Dashboard to do stuff, whereas the automatic setup section of the user manual is pretty poor.
Anyway, have you managed to sort out access to the device using a password to protect access? It took me a while to figure out the Windows credentials thing, which allowed me to get to Public, but not to any password-protected Private shares, unless I connected to the Private share first, supplying credentials.
