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New My Book will not power up

I took my new My Book out of the box, hooked up the usb cable to it and to my computer. I then plugged in the ac power adapter to a good electrical outlet. When I plugged in the power cord to the hard drive, the white LED power light flashed on and immediately went off and nothing else happened. I bought a new adapter and the same thing happen. Model of My Book is WDBFJK0030HBK-NESN.

Hi keltor,

It seems that the drive has gone bad. You can refer the link given below and create the Advance RMA with Western Digital as you do not want to wait for longer time to get the replacement drive. To know about the Advance RMA, you can refer the link provided below.

https://support-en.wd.com/app/answers/detail/a_id/10336

Support for Western Digital Hard Drives | Western Digital

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