I’m sure there are those who have had good experiences with WD drives, but after my experience with myCloud I will never buy another WD product.
I bought this drive several years ago, and used it for a few months. It transferred files at a snail’s pace and at times wouldn’t connect at all. It has been sitting in my office for quite some time, and I finally got motivated to try to take all the files off the drive - mainly prodded by the emails I keep getting telling me some support for this drive will end soon. Theoretically even without the cloud support the drive should still work on my local network or direct to my Mac, but it is so temperamental that if I get the files off I will take great pleasure in smashing the drive to pieces.
I have spent a good chunk of the last couple of days chatting with “support” in who knows what country. They certainly are not in the US, but WD Americanizes the names of their support staff so you think they are speaking the same language, but they aren’t, which makes the support a little more challenging.
Of the three people I worked with, not one could figure out my issues as to why my drive wouldn’t connect. The 2nd person had me do a 40-second reset to wipe most of the settings, and that seemed to help a little, but I still couldn’t;t connect - I got closer but not a full connection. Then finally after more tinkering I connected and got about 20 minutes of file transfers before it just disconnected itself, and now nothing I try will get it to reconnect.
Oddly enough, the file transfers were done AFTER talking with the 3rd person who told me they tried everything and the drive was defective. It may be on the way out, but if I was able to transfer some files before it disconnected it certainly isn’t DOA like she said.
I guess I have to do another 40-second reset - I’m exhausted from what should be a simple transfer of data.