I have read many, many posts about this problem and none have answers that work for me. It has been several months since my MyCloud Home went offline and lost its mapped local drive on my computer. I would really like to access the files on this drive, however reset does nothing, no matter how long I hold the paper clip in the reset hole. Turning it off and back on (which I’ve done countless times) does nothing. Is there anything at all I can do to restore access to this drive?
Hi @kbogue,
Please refer to the articles to troubleshoot the issue:
Link: WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
Link: Troubleshoot My Cloud Home Not Detected or Not Found on Windows or macOS
Hello,
We would like to gather more information about the issue so, we request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) and, we’d be happy to help.
None of the above troubleshoot steps works.
