MyCloud.com/setup - No files no device

Legacy Products My Cloud OS 3
1

Hi, I use the OS software to access mycloud.com and can see all my files, however when i use a browser either on mac or windows to mycloud.com it says no devices associated hence no files.

I tried the mycloud.com/setup but can not find the device even with mac address.

Any ideas?

John

2

Hello there,

Does this happen locally or remotely? If you are trying to use this to access remotely then verify remote access status on the dashboard.

3

Happens when on the same network so locally but also remotely too on web based apps - however all works well on the iOS app.