hi. i’ve recently bought the mycloud single bay device, and managed to setup and access via home wifi.
but when trying to access remotely via files.mycloud.com, it keeps redirecting me to the login screen which i dont have any password for it.
- upon setting up/registration, it doesn’t prompt me to create account/password.
- using the “forgot password”, it keeps saying refer to the email sent which i never (and probably forever never will) receive.
- googled the link to create mycloud account. after creation it keeps prompting me 9 digit code which my device dont have. i’m not able to create account for the older mycloud device anymore??
now i’m stucked with access via home wifi only. once i stepped out of the house, i’ve no access to it.
contacted wd support and they just replied me with a link to https://files.mycloud.com/login.php (back to square one!).
can someone please enlighten me what to do?