MyBookLive Port Forwarding link for instructions not working

[FERSCH]

Following instructions on this WD NAS, and when trying to enable “Remote Access” I am taken to a link that should have been maintained by WD Support team, but it is not!

RemoteAcess > Configure> Connections Options Menu has a link on “Show Me” that takes me to
this WD webpage: http://support.wdc.com/instructions/?ID=8526
There is a message in this page “PLEASE SELECT THE PRODUCT FOR INSTRUCTIONS ON HOW TO CONFIGURE PORT FORWARDING” but MyBookLive is not there!!

The knowlegebase does not seem to have instructions either. Is it that this functionality did not really ever worked at all?

I appreciate anyone providing instructions. Hopefully WD Tech Support will just post them.

[Bill_S]

What exactly are you trying to accomplish with port forwarding? FTP? SSH?

[pokeefe]

Unfortunately, the MyBookLive and MyCloud setup doc mentions port forwarding without suggesting why you might or might not want it. For instance, FTP of SSH access limited to a LAN should not require port forwarding, but the doc say to set it up. Not good!

[FERSCH]

Hi, I just want to enable “Remote Access” to MBL. I am in the DASHBOARD (NAS Admin webpage) and navigating through it as follows: Setting>Remote Access> Configure, then the section:
“Configure settings for remote access to your My Book Live.” under “Connetion status” shows this message “Port forwarding failed to connect on port 8082 and port 8443 . (Error 31526)”.

The following section displays options to configure the ports which I know it has to happen.
Also, the WD 2nd level tech support guy who was helping me out with another problem said it needed to be configured. This section has the following at the bottom: “Manually configure your router to work with your My Book Live. Show me” The Showme is a link that does not work and hence I created this comment to the WD Community…Hopefully Tech Support will post the document, if it was ever created…

[Bill_S]

Can you give me the exact link, so I can look at it.

[FERSCH]

Here is the link http://support.wdc.com/instructions/?ID=8526
This is the same one in the 1st comment above…You can just click on that one too.

Please note that Remote Access is supposedly needed when accessing files using WD2go (My Cloud) web site…which is what I want to do. This does not work.

[Bill_S]

I found this in the manual. It states why you may not be accessing the ports. Also, the original KB article was removed because it was outdated. I’m looking to get the info for you, though.

Page 97 under Connected (Relay connection established)

4779-705058.pdf

[Bill_S]

I believe this is the part you were looking for.

---

My Book Live and My Book Live Duo Setup:

Before configuring your router you will need to configure your My Book Live. For assistance doing this, please follow the instructions below:

1. Access the My Book Live Dashboard. For assistance doing this please see Answer ID 5871: How to access the Dashboard on a My Book Live or My Book Live Duo.

2. Navigate to the Network Interface page

3. Under Network Mode, change DHCP to Static.

4. Assign a permanent address to the My Book Live under IP Address This address will be the same address that you will assign in your router.
   
   Note: You may need to access your routers IP table to obtain the range allowed by your specific model router. An example IP would be 192.168.0.4.

5. Fill in the correct Netmask for your network.

6. Fill in your routers Gateway and DNS information. If you do not know the DNS information you may need to obtain this from your ISP.
   
   

Note: The ‘Netmask’ and ‘Gateway’ can be obtained from your PC’s network settings Local Network Status screen support tab as shown below.

7. Navigate to Remote Access in the Dashboard.

8. Make sure that remote access is enabled (checkbox is checked), then change the connection option to Manual. Set WD 2go port 1 and 2 to the ports you wish to forward.
   
   Note: For the remainder of this document we will use the example of setting WD 2go port 1 to 8080 and WD 2go port 2 to 8443.
   
   

Verification on the My Book Live and My Book Live Duo:

Once you have configured your router for port forwarding, access your My Book Live’s Dashboard again to verify you have properly forwarded the ports. For assistance doing this, please follow the instructions below:

1. Navigate to the Remote Access screen.
   
   

2. If your setup is correct it will look like the circled area. If it does not, verify your settings are correct. If they are, please contact your router manufactuer for additional assistance.