My WD Elements 1042 1TB Portable Hard Drive USB not recognised by Windows on two PCs

WD External Drives WD Portable Drives
1

Hello

I bought the above identified device inlate July and all was well until earlier.

Now it is not recognised by a Windows 7 PC or another using Windows 10 PC. Both PCs recognised the drive previously, so it is not a PC fault.

The WD DLGDIAG tool I have is unable to complete tests to diagnose the disk as well.

It returns the following:

Quick test on drive 2 did not complete!

Status code = 04 (Unknown failed test element), Failure Checkpoint = 96 (Unknown test) SMART self-test did not complete on drive 2!

Drive 1 is another WD device which functions perfectly. Can anyone advise?

Thanks

Mr Graverol.

2

Hello,

Another user was experiencing a similar issue.

See if the following link helps

http://community.wd.com/t5/Desktop-Mobile-Drives/S-M-A-R-T-Status-Bad-RE4/td-p/189736

3

Thanks for the information and I tried the HDSentinel program. Its advice was very simple, i.e. replace the drive!

So that must be the thing to do. Fortunately it is under warranty anyway.

Still, it’s a surprise to have a WD drive fail after only a month!