WD Elements 2 TB not recognized in Windows 10

WD External Drives External Drives for PC
1

Hello guys,

I am at my wits end, searching and finding a solution to this never ending problem.

I have a WD 2 TB Elements drive, which worked perfectly some 3 weeks ago. I used it as a Backup device for some important files for me.

I plugged it 2 days back to my Windows 10 x64 machine, and do whatever I may, it didn’t show up in the ‘My PC’. I am getting an error message: “USB device not recognized: The last USB device you connected to this computer malfunctioned”. The light in front the unit remains on, and I can feel the whirring of the hard disk when touched.

I have checked if it is appearing in the Disk management MMC, but it didn’t show up there either… :frowning:

I have tried many interesting advises from the people who use WD drives, and so far I have done these steps without success:
1.) Changed the USB cable to shorter/longer/thick - No go…
2.) Deleted the Unknown Device in Device Manager and restarted the system - No go.
3.) Changed the hidden Power settings - fastboot and the other one to disable - still no go.
4.) Somewhere it is mentioned to update the AMD chipset of the laptop - No go.
5.) Installed the older WD SES driver and restarted the system - No go.
5.) I have checked the drive in Windows 7 in another laptop of a friend, but it showed up the same message there too. :frowning:

Did I ran out of luck and Is it a faulty drive? The drive was never dropped and was always stored in a safe dry place…

Any help in this regard is much appreciated…

Thanks,
Vipin

2

You are not alone :slight_smile:

3

Hi AJCW, I am surprised to see so many issues with those drives are pending and WD or Microsoft didn’t care to respond!!!

4

Did you ever get resolution? I am having the same issue. I called for support and their response was to exchange current Passport as it is still under warranty. This does not resolve getting my files off the drive.

5

Seems like the problem is widespread… They too asked me for returning the drive, as it is under warranty for few more months. I have asked them what would be happening to my data…Let’s see what they reply.