My Passport won't mount on MAC

My Passport has stopped responding.

I was using it fine 2 days ago until the system crashed. I had been having problems with my MacBook for some time and kept getting the rainbow wheel. When I restarted my computer and plugged Passport back in, it didn’t mount. I tried Disk Utility but it kept loading and loading but never opened. Disk Utility would only open when Passport was not connected to the computer.

I thought I needed to upgrade my mac and updated it to Sierra but it didn’t change anything. Any idea what the problem might be?

I have tried different ports as well as tried connecting it to a PC but nothing has helped. I am worried I’ve lost all my documents and I have some irreplaceable files incl. wedding photos there.

Any help is appreciated.

Thanks a lot.

Hi there,

Have you tried different USB cables to see if the drive appears on the computer?