My Passport Wireless SSD: cannot connect to 2.4 GHz WiFi network

WD External Drives My Passport Wireless
1

Greetings!

Microsoft Windows [Version 10.0.19045.4717]
My Passport Wireless SSD running the firmware version 1.04.17

After system reset and setup complete, sometimes I cannot connects to the unit’s 2.4 GHz Wi-Fi network. Can this be related the fact that the device is connected to my home 2.4 GHz Wi-Fi network and it 2.4 GHz Wi-Fi adapter is already occupied?

How many Wi-Fi network does the device have?

Thank you.

2

Are you trying to connect directly to the Passport? If so, then yes. Your Passport has joined your home network. You should be able to connect to it through your home network using it’s IP address. If you need to connect directly, You’ll need to switch modes to Direct Wireless AP mode.

The user manuals are located here if you need them.

3

Yes, I want to use the device in Direct Wireless AP mode.
How do I switch from Home Wi-Fi Network Connection to Direct Wireless (AP) Connection?
User manuals do not explain this step clearly?

4

I don’t have one myself, but looking at the docs it appears that you need to:

Log on to the Passport Dashboard. Select WiFi. You’ll see the column that lists the local WiFi Networks. Toggle the switch to “OFF”.

So basically the opposite of connecting to a home network covered on page 20 of the manual.

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5

If you’re having trouble connecting your My Passport Wireless SSD to a 2.4 GHz WiFi network, here are some troubleshooting steps you can take:

1. Check WiFi Settings

  • Ensure that your 2.4 GHz network is enabled on your router.
  • Verify that the network is not hidden. If it is, you may need to manually enter the SSID.

2. Restart Devices

  • Restart both your My Passport Wireless SSD and your router. This can resolve many connectivity issues.

3. Firmware Updates

  • Ensure that your My Passport Wireless SSD has the latest firmware. You can check for updates using the WD app or by visiting the WD Support page.

4. SSID and Password

  • Double-check the SSID and password you are using to connect. Ensure there are no typos or case sensitivity issues.

5. WiFi Channel Interference

  • Sometimes, interference from other devices can cause connectivity issues. Try changing the WiFi channel on your router.

6. Network Compatibility

  • Make sure your 2.4 GHz network is compatible with the My Passport Wireless SSD. It should support both WPA and WPA2 security protocols.

7. Reset the Device

  • If all else fails, consider performing a factory reset on your My Passport Wireless SSD. Refer to the user manual for instructions.

8. Use WD Software

  • If you haven’t already, download and use the WD My Cloud app, which can help facilitate the connection process.

9. Consult the Manual

  • For specific troubleshooting related to your device, check the user manual. You can often find it on the WD support page.

Additional Resources

If you try these steps and still can’t connect, it might be worth reaching out to WD customer support for further assistance.