I have a My passport Ultra that has stopped allowing access to data. I wish I could recover, is it possible? Please. Thank you
Hi @AnteroRod
I understand that you unable to access your data in your drive and you want to recover your important data. I apologize for the inconvenience.
We regret to inform you that the Western Digital HDD does neither cover Data Recovery under its warranty policy nor has any in-house data recovery service.
Please refer to the link of alternate 3rd Party Data Recovery Options:
Title: Alternate 3rd Party Data Recovery Options link:
Link: Third-Party Data Recovery Software for Windows and macOS
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
