My Passport Ultra

I can not save files to my password. I have tired running every app, I’ve tried erasing the drive, I’m not sure how to format.  When I attemtp to open it says "

_ “This drive is not locked” To unlock a different WB drive, please open the WD drive Unlock CD associated with the direced drive, and then run the WD Drive unlock application to unlock the drive" _

I can see files in the drive, but I can’t create any new folders or open the drive.

I have updaeted the sofware.

still I am unable to unlock the drive.  

Welcome to the Community.

This sounds more like data corruption. Are you able to copy out the files?

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