Major issues with My Passport Ultra

Portable Drives My Passport
1

Lately I’ve been having a lot of issues with my passport ultra external hard drive.
So here are the multiple problems:

  1. WD Drive unlocker keeps saying that password is incorrect even if it’s the right one. I need to try A LOT of times in order to gain access to the hard drive
  2. Cannot access folders once I get access to the drive, if I try, the file explorer keeps not responding

I don’t want to have to format the drive as it possesses very very important information that I should’ve backed up but cannot be deleted

Thank you!

2

What happens if you disable your unit’s password after it has been unlocked? What happens if you run a drive health test using WD Drive Utilities?

3

I type in the right password and it still says it’s invalid