MY PASSPORT ULTRA 4TB, Cannot view files

Hello,

I am running Windows 7 x 64. I plugged in my ultra last night and through Windows Backup System, successfully completed the process. However when I look at the files in “Computer” I am not able to view any .jpegs etc. Is this normal?

It seems like this process should be easier. Is there WD Software I should be downloading? Thank you for any help. I apologize if this seems trivial, but I never backed up my computer to an external Hard Drive. I got the 4TB so I can use 2TB and my wife can use the other 2TB on her Windows 10 PC.

Hi,

I haven’t use the Windows backup system. Have you tried asking in the Microsoft forums?

See if the following link helps
https://support.microsoft.com/en-us/help/17127/windows-back-up-restore

Not yet, what backup software works best? WD software that came with this
is not user friendly. Or I might not have the correct software. Do you
know where I could download what I need? Thank you for any help

Matthew S. Spellacy, M.S. Finance, CFA Cand.