Can't see backed up filed on My Passport Ultra

WD External Drives WD Portable Drives
1

hi, Phil here, new owner…

I need help - I can’t see my files

Steps so far: 

  • Purchased new WD My Passport Ultra metal. Hooked it up to my Lenovo T420 / Windows 7 computer. 

  • Installed all software & updates, etc. 

  • Did a full disk check of all sectors (it said it would take a few hours, so I did that overnight).  All good there. 

  • I’m using the Passport to backup my interal O/S drive which has photos, etc…so I used the defaults in the WD backup software to backup all music, photos, etc, and went with  ‘continuous backup’

In the backup software, on the ‘Backup’ tab, near the top, it currently displays 'Backup accomplished successfully".

HOWEVER: 

In Windows 7, when I open My Computer / D drive (the passport ultra), I do not see the files that were backed up.

Does this mean that they are not there?  I thought I’d be able to see/click on them on the WD drive. 

This makes me woried that the files are not truly backed up (??)

Thx so much for any advice, 

Phil

2

Hello,

Check the backup folder. It is called “WDsmartware.swstor” and it is located in the root of your external drive. If you used WD Smartware to backup your files all backed up files should be located in this folder.

2 Likes
3

thank you SO MUCH.

It’s there.

Funny, I don’t remember seeing that folder before (I did look around…)

Butwhatever, all good now.  
THANKS!

  • Phil
4

I have this folder too on my computer but when I go into the folder and try to open any pics it doesn’t recognize the file extension. What app should I be using to view these files? I really wanted to back up all my data including photos.

Thanks,
Ann

5

Curious to know if you ever found an answer to this. I notice the last date is June. Is that 2016? I’m a new user of My Passport as of July 2016.