My Passport stopped working on Mac

I have been using My Passport for years with no problems.
2 TB (the drive is completely filled)
Now I can’t find it on the Mac desktop.
In Utility, it shows it but it is faintly blurred and won’t open.
We have years of archives for a Haiti Mission Trip group on this
The power light goes on, but I can’t access it.
I tried using USB on another (different) Mac and a Dell computer - same problem.
if that helps (circa 2014)

Hi Techknucklehead,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.