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My passport files not accessible on mac, does show up on disk utilities though

Hey everyone,

Needing some help!!

Im using macOS High Sierra 10.13.3.

My hard drive has been working for 3 years fine. Now it doesn’t read.

It does come up on both the macs disk utility and WD drive utility. However, it doesn’t show up on my desktop, i can’t access any of the files.

I have tried the quick drive and complete drive tests in the WD drive utility, it fails.

I have tried using another mac computer same thing occurs. I have changed the settings in the system preferences to not put hard disks to sleep.

Hi ford0067,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Support for Western Digital Hard Drives | Western Digital

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