My passport files not accessible on mac, does show up on disk utilities though

WD External Drives WD Portable Drives
1

Hey everyone,

Needing some help!!

Im using macOS High Sierra 10.13.3.

My hard drive has been working for 3 years fine. Now it doesn’t read.

It does come up on both the macs disk utility and WD drive utility. However, it doesn’t show up on my desktop, i can’t access any of the files.

I have tried the quick drive and complete drive tests in the WD drive utility, it fails.

I have tried using another mac computer same thing occurs. I have changed the settings in the system preferences to not put hard disks to sleep.

2

Hi ford0067,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.