My passport external hardrive not readable on mac

[ford0067]

Hey everyone,

Needing some help!!

Im using macOS High Sierra 10.13.3.

My hard drive has been working for 3 years fine. Now it doesn’t read.

It does come up on both the macs disk utility and WD drive utility. However, it doesn’t show up on my desktop, i can’t access any of the files.

I have tried the quick drive and complete drive tests in the WD drive utility, it fails.

I have tried using another mac computer same thing occurs. I have changed the settings in the system preferences to not put hard disks to sleep.

Is there anything else i could be missing??

[alex.s]

Hi ford0067,

It seems like the drive has gone bad as both the test has failed. We recommend to replace the drive if it is under warranty period.

[DonaldKepler]

If your drive is showing in the Disk Utility but not on the Finder / Desktop then most probably the drive is unmounted. Yes, it might be damaged or corrupt logically. You can perform below action.

1. Using Disk Utility, try to create a disk image of the drive. If successfully done you will have your files in the compressed format.

2. If unsuccessful, try a data recovery software and scan your unmounted disk drive. You can try Stellar for Mac Professional Data Recovery Software for Mac to Recover Deleted Files - Stellar Data Recovery Professional for Mac

3. Now most important part; what’s the future of your drive? Look, if the corruption is logical then you can backup or recover files using any of the above 2 methods. Further, erase this drive with MacOS Journaled and it may come back to life. However, if the damages are catastrophic or physical then you might need to replace the storage media.

compressed image file.