WD passport not mounting on Mac

Portable Drives My Passport
1

Hi,
My WD passport 1TB is not showing up on my Mac, it is visible on disk utility but I can’t access it and have lots of work on there that I need to retrieve. It lights up and whirs as normal, I’ve tried a new cable to no avail. Does anyone any ideas how I can access this to get the data off?

Thank you

2

Hi lynnw1,

There may be some issue with the partition due to which drive is not accessible. You should refer below KBA in this concern.

https://support.wdc.com/knowledgebase/answer.aspx?ID=14103

3

Make sure that, reformatting is a data destructive process and suggest to contact data recovery before proceeding to formatting if want to recover important data from the drive.