My Passport SSD Not Recognised

WD External Drives WD Portable Drives
1

I purchased a WD My Passport SSD 512g External HD less than a week ago and it seemed to be working absolutely fine (using it for my Lightroom catalogue). I plug it in today and nothing. Desktop Mac unable to see the drive and using the WD utilities not helping. WD Utilities can see the drive but it won’t erase it. I’m currently using a complete drive test but I’m not hopeful. Is this just a glitch with this drive or should I return it and perhaps go with another brand?

Thanks in advance for any positive feedback.

2

Hi novocastrian,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.